Protect your wireless subscibers’ mobile devices from loss, theft and malfunction, with a customized insurance program from eSecuritel, a Brightstar subsidiary.
Provide extended warranties and coverage for damage and malfunction for devices, tablets and handsets.
Brightstar’s one-touch resolution service directly handles your subscribers’ support requests so you don’t have to--quickly resolving connectivity and usage issues via phone, chat, social media or email.
Complete your customer offering with our suite of valued smartphone protection services for antivirus, antitheft, anti-spam, firewall, privacy protection, backup and restore.
Brightstar's device and warranty programs can be easily customized to fit your subscriber base. Pre-paid, post-paid, advance pay programs? No problem. Other options include: 1) Bill subscribers on their credit card or through their bill. 2) Replace phones in store, in the mail or both places. 3) Monthly or annual billing.
Since customers shop online, in-store at retailers, dealers and via mobile, Brightstar provides access to insurance on all channels, helping to boost take rates.
Get proprietary technology allowing you to measure the device insurance program’s performance, and make adjustments. Our real-time inventory tracking improved management of a leading US operator’s insurance program, resulting in a 37% reduction in average equipment cost.
Our HITS platform integrates easily with existing Operator billing and POS systems to streamline enrollment, claim and fulfillment processes. The result is an automated, real-time infrastructure that provides complete program transparency and around-the-clock customer support.
Hands-on field support to boost program performance and exceptional training help drive take rates and ensure an exceptional subscriber experience.
You can reduce churn and provide a steady revenue stream using Brightstar’s flexible device and insurance programs, customized for all sizes of operators and retailers. Whether they're prepaid or post-paid, or smartphone, tablet or feature phone – your insurance subscribers will be reconnected to their friends and family quickly and seamlessly, often in less than an hour.